Refund Policy

Last updated: 17 July 2026

This Refund Policy explains how billing, cancellations and refunds work for Foila (“Foila”, “we”, “us”), operated by 4bees d.o.o. Payments are sold and processed by Polar, our Merchant of Record, who is the seller of record and handles charges, taxes, invoices and refunds on our behalf.

1. Subscriptions & billing

Paid plans (Standard, Premium) are subscriptions billed in advance for each period (monthly). Your subscription renews automatically until you cancel.

Your video allowance is weekly, not monthly: it resets at the start of each calendar week and does not roll over. Free includes 1 video per week, Standard 10 per week, and Premium is unlimited.

2. Cancellation

You can cancel anytime from your account or via the billing portal. Cancellation stops future renewals; you keep access to your paid plan until the end of the current paid period. We don’t charge cancellation fees. We do not provide pro-rated refunds for the unused part of a period that has already started.

3. Refunds

If something isn’t working or the service wasn’t as described, contact us — we want you to be happy. At our reasonable discretion we may refund a charge within 14 days of that charge, particularly where the service was unavailable or materially faulty.

Because Foila delivers digital content that is generated and delivered immediately, subscription periods in which you have already generated videos are generally non-refundable once the work has been produced.

4. Your statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under applicable law. Consumers in the EU/EEA and UK may have a statutory right of withdrawal for digital services; where you ask us to begin the service immediately and acknowledge that you lose that right once it has started, the withdrawal right may no longer apply.

5. How to request a refund

Email [email protected] with the email used to subscribe and your Polar order/receipt ID (it’s on the receipt Polar emailed you). Approved refunds are issued by Polar to your original payment method, usually within 5–10 business days.

6. Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback.

7. Changes & contact

We may update this policy; the “Last updated” date reflects the current version. Questions: [email protected].

4bees d.o.o.
Kronštatska 5, Belgrade, Serbia
Tax ID (PIB): 110720700

See also our Terms of Service and Privacy Policy.